COVID-19: Health & Safety Protocols

You can expect the same relaxing ride, with the added comfort of our enhanced cleaning and safety program initiatives. A few notable changes include:

  • Mandatory face masks for all passengers
  • Physical distancing guidelines will be in place during the entire rider experience
  • Thorough sanitation of buses and all high contact areas
  • Hand sanitizer available on all buses for passenger and staff use

PASSENGER SCREENING AND DUE DILIGENCE

Passengers are reminded that they should not consider travelling if they are feeling unwell or are displaying symptoms of COVID-19.

For the safety and well-being of our passengers and staff, all passengers will be asked health and safety screening questions prior to boarding.

Should a passenger fail to pass the screening, they will be denied boarding. Passengers who develop symptoms while waiting for a return trip are expected to contact Alberta Health Link by calling 811, as well as arrange for their own transport to their destination. 

Check-in, Boarding & Disembarking:

  1. Riders will be asked to have tickets ready and extended out for quick scan and reduced touchpoints
  2. All passengers will be required to wear face masks
  3. Drivers will be wearing face masks while interacting with passengers
  4. Drivers will wear gloves for the safe handling of luggage
  5. Customers will be asked to maintain proper physical distancing while waiting for luggage to be loaded and during boarding 
  6. Drivers will continue to load and unload luggage to reduce the amount of touchpoints and to safely store items in luggage bins during travel 

ONBOARD:

  1. We will be blocking seats to increase the distance between passengers
  2. Passengers will be required to wear face masks at all times while onboard
  3. Coaches will be thoroughly cleaned and sanitized daily
  4. Bathrooms will be unavailable for use
  5. High touchpoints will be sanitized prior to each trip:
    • Hand railings
    • Seatbelt buckles and seat controls
    • Armrests
    • Overhead bin handles
    • Seatbacks, outlets, and cupholders